We are fully committed to privacy. We do not sell part or share information about our customers.

The security of our customer's personal information is important to us. We follow accepted industry standards to protect the personal information submitted to us, both during transmission and on receipt. The sensitive information like credit card number and/or social security number is encrypted using secure socket layer technology (SSL). The information we gather at this web site is strictly for our use and is not shared with any other entity. We don't sell or give away any lists or other data to any 3rd party for commercial or non-commercial use. However, we may release user information if required by law or subpoenaed or appropriate to release to address an unlawful or harmful activity.

Like most servers, our servers track IP addresses and referring pages to assist us with site maintenance, improvements and statistical analysis with a view to improve our customers service.

We are Paypal verified merchant. And will accept credit cards & debit cards through Paypal.

We also accept following modes of payment :

Cashier & Personal Checks and only Postal (USPS) Money Order. We do not accept wire transfers. The checks & money order should be made payable to "Crystalimage, LLC and mailed to :

Crystalimage, LLC
1442 Pottstown Pike #246
West Chester PA 19380
USA


Payments made in more than one installment shall attract an additional transaction fee of $1.50 per installment.

Payment from international clients would be acceptable in US funds by following means only :

Shipment shall be held till checks and money orders are credited to our bank account. A $25 fee shall be adjudged for all return checks.

All products carry free "ground" shipping & transit insurance unless otherwise specified. Free shipping is limited to lower 48 states in the USA. We can upgrade against additional fee. For upgrade, mail us : sales@wondershop.us We usually are able to respond within few hrs and may contact by phone if the contact # is provided.

For fast and economical shipping, we at our discretion choose to ship through following carriers and shall email label/tracking # for customer's reference.

Customer's need to provide a bonafide shipping address+ that will enable the carrier to deliver. Individual carrier at their discretion may choose to leave the package at the door. Customers are responsible for package left at the door. To receive the package in person customer may contact the carrier with label/tracking #. There maybe an additional charge for incorrect address listed on the order form, or for any change of address once the package has been shipped and in the carrier's possession.

We ship worldwide mail us : sales@wondershop.us for shipping quotes indicating following :-

Product name, ID & price.
No of pieces intending to buy.
Complete shipping address.

Transit Insurance

Unless otherwise mentioned all shipments are insured for transit insurance. The insurance is provided by :

Discount Shipping Insurance Agency
A Division of G&S Insurance, Inc.

Underwritten by :

St Paul Fire & Marine

Risks covered :

All risks of physical loss or damage from an external cause (subject to policy exclusions) while in transit.

Exclusions :

Accounts, bills, tickets, currency, deeds, evidence of debt, money, notes, coins, stamps, securities, bullion, gold, silver & other precious metals, furs, perishable cargo or similar property. Collectible coins are not excluded. Jewelry and precious stones valued in excess of $5,000.00 per parcel, $25,000.00 per shipment (Per Conveyance Limit of Liability). Loss, damage, shortage, or non-arrival of any parcel and its contents when it is addressed, wrapped or packed insufficiently, incorrectly, or contrary to the Shipping Carriers' packaging requirements. Loss, damage, shortage, or non-arrival of any parcel and its contents when it bears a descriptive label or packaging which describes, or alludes to, the nature of the contents. Shipments packaged in original manufacturer provided packaging are not excluded. Loss, damage, or shortage caused by or resulting from: 1. Hostile or warlike action in time of peace or war, including action hindering combating or defending against an actual, impending or expected attack, by: Any government or sovereign power (de jure facto), or by any authority maintaining or using military, naval or air forces Military, naval or air forces An agent of any such government power, authority or forces 2. Any weapon of war employing atomic fission or radioactive force whether in time of peace or war 3. Rebellion, revolution, insurrection, civil war, usurped power or action taken by governmental authority in hindering, combating or defending against such an occurrence, seizure or destruction under quarantine or Customs regulations, confiscation by order of any government or public authority or risks of contraband or illegal transportation of trade. Nuclear Exclusion 1. Notwithstanding anything to the contrary in this policy, it is hereby understood and agreed that this policy shall not cover any loss, damage or expense due to or arising out of, whether directly or indirectly, nuclear reaction, radiation or radioactive contamination, regardless of the proximate cause of the loss, damae or expense. However, subject to all provisions of this policy, physical loss or damage to the shipment is covered if fire is the proximate cause of the physical loss or damage and the shipment is located within the United States, or a territory of the United States or Puerto Rico, and if the fire was due to or arose out of one or more of the above excluded risks, provided that the nuclear reaction, radiation, or radioactive contamination was not caused, whether directly or indirectly, by any of the risks excluded in this policy. Nothing in shall be construed to cover any loss, damage, liability or expense caused by nuclear reaction, radiation or radioactive contamination arising directly or indirectly from the fire mentioned above. Loss, damage, shortage arising out of loss of market, delay, loss of use, clean up costs, decay, inherent vise, or other deterioration, any remote or consequential loss, whether or not arising out of a peril insured against. AIMU Extended Radioactive Contamination Exclusion clause. AIMU Chemical, Biological, Bio-Chemical, Electromagnetic, and Cyber Weapons Exclusion clause.

Claims :

Customer is responsible to file a notice of non-delivery, damage, or shortage with the Carrier within twenty (20) calendar days from the date of issue of label/tracking # under intimation to us by email customerservice@wondershop.us . A hard copy of notice of non delivery should be sent to us by secured means i.e recorded delivery. We shall provide customer with an undertaking / declaration to be completed and send the same back to us to file a claim with underwriter. Upon acceptance of claim by the underwriter we shall start the process of re-order.

Is designed to service clients who have received defective merchandise. Damaged merchandise is not defective merchandise. Damaged merchandise are covered under insurance. Following items will qualify as "returnable" and will not be subject to any fee. All other items will subject to a 25% restocking fee :-

Defective merchandise which has a basic flaw in the design or construction of the item. Merchandise sent in error. Most of our merchandise is imported and therefore goes through several quality checks. Once again prior to shipment checks are made and items are packed under supervision. We will accept defective merchandise or items sent in error. Customers are requested to observe following procedure :-

1. Obtain RAN (return authorization #) via mail to : customerservice@wondershop.us
2. Request for RNA should be made within 72 hrs of receipt of shipment and should provide
• Invoice # and date
• Carrier & label/tracking #
• Reason of return
3. All returned merchandise must be unused, in its original condition with sale tags and packaging intact. Packed securely with the RAN displayed on the outside of the packaging. Along with copy of invoice or packing slip.

We collect 6% sales tax for items shipped to PA.

We have various free gift offers, discounts and coupons offered throughout the year. All of these offers are available via a coupon sometimes supplied via email link or directly onsite via a coupon that must be added to shopping cart to take effect. Please note that the coupon cannot be activated any other way and we do not add coupons retroactively. If coupon is not in the shopping cart, the applicable offer or discount is not valid.

Standard processing time in most instances is within 4-12 business days of receipt of payment. We do not provide shipping to APO/FPO/PR/GU/VI or to International destinations that the United States has a current embargo i.e. Mexico, Russia, and the Commonwealth of Independent States (CIS) etc.

At times some of our popular items run out of stock before we can post the information to our website. Though we take every care to avoid such a situation but at times it is beyond our control. We notify customer and refund the money if charged.

We reserve the right not to conduct a transaction with a customer. The policies expressed on this site, including, but not limited to the shipping information, the refund and privacy information together with any other information regarding transactions are the rules that govern use of wondershop.us. By using the site, the user agrees to be bound by the terms & condition contained and exhibited on this site and to follow these terms and all applicable laws and regulations governing the site. Visitors not agreeing by these terms are advised not use the Site.

We disclaims all warranties, express or implied, including also any implied warranties of merchant ability and fitness for a particular purpose. We will not be liable for any damages of any kind arising from the use of this site, including without limitation, direct, indirect, incidental, punitive and consequential damages.

If there is any dispute about or involving the Site, by using the Site, the dispute will be governed by the laws of the State of PA without regard to its conflict of law provisions. User agrees to personal jurisdiction by and venue in the state and federal courts of the State of PA.

Please feel free to contact us if you have questions. You can use Contact Us or email : customerservice@wondershop.us

E-mail is usually the most expedient way to establish contact with us. Allow 24 hrs to respond. Our average response time, however is 4 to 6 hours. It would help if phone &/or cell # is included. Please check your spam filters if you do not believe you have received a response or check that your email account is not full or blocked.